TERMS AND CONDITIONS

These Terms and Conditions are for the purchase of the 8-Week Transformation Programme by Laura Caddy trading as Laura Caddy Lifts, a sole trader whose business address is 47 Amberley Close, Calne, Wiltshire, SN11 9UP.

Please read these Terms and Conditions carefully before purchasing the Programme. By completing your purchase, you acknowledge that you agree to be bound by these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“App” means the Trainerize app through which the Programme is delivered.

“Consumer Contracts Regulations” means the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014.

“Consumer Rights Act” means the Consumer Rights Act 2015.

“Contract” means these Terms and Conditions together with your purchase of the Programme.

“PARQ” means the Physical Activity Readiness Questionnaire which must be completed before starting the Programme.

“Phase” means a four-week period of the Programme, being either Phase 1 (weeks 1-4) or Phase 2 (weeks 5-8).

“Price” means the price payable for the Programme as displayed on the Website at the time of purchase.

“Programme” means the 8-Week Transformation Programme (either gym-based or home-based as selected by you at purchase).

“We/Us/Our” means Laura Caddy trading as Laura Caddy Lifts (also includes employees, agents, representatives, and third-party suppliers).

“Website” means www.lauracaddylifts.com on which we offer our services.

“Writing” includes electronic mail and comparable means of communication.

“You/Your” means the person who purchases the Programme from us.

2. The Contract

Before purchasing the Programme, you should read and accept these Terms and Conditions. You acknowledge that by purchasing the Programme, you agree to be bound by these Terms and Conditions.

These Terms and Conditions apply to the Contract to the exclusion of any other terms that you may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

When you complete the purchase process on the Website, you will be required to tick a box confirming that you have read and accept these Terms and Conditions.

Your purchase constitutes an offer by you to purchase the Programme under these Terms and Conditions. Your order will only be deemed accepted when we issue you with a confirmation email. At this point, a contract will exist between the parties upon these Terms and Conditions.

You agree to provide accurate and complete information when making your purchase, including your name, email address, and payment details.

The parties agree to do everything necessary to ensure that the terms of this Contract take effect.

3. Description of the Programme

The Programme is an 8-week structured workout programme delivered digitally via the App.

You may select either a gym-based programme or a home-based programme at the time of purchase. The gym-based programme is designed for intermediate to advanced lifters and requires access to gym equipment. The home-based programme is suitable for all fitness levels and requires only resistance bands.

The Programme is delivered in two Phases of four weeks each. Phase 1 will be made available to you immediately upon setup in the App. Phase 2 will be made available at the start of week 5.

The Programme includes alternative exercises for each movement pattern, allowing you to adapt workouts based on available equipment. The ability to substitute exercises is a function of the App and does not form part of our service.

The Programme is a standard programme designed for general use and is not tailored to your individual circumstances, fitness level, or health conditions.

4. Access to the Programme

Following your purchase, you will receive a confirmation email. We will add you to the App within 24 hours of receiving your purchase notification.

You will then receive a welcome email from Trainerize containing your login details and access to the App.

You will have access to the App for a total of 12 weeks from the date you are added to the App. This provides you with 8 weeks to complete the Programme plus an additional 4 weeks to allow for flexibility in your schedule.

Before you can access your Programme in the App, you must complete a PARQ. This is a standard health screening questionnaire required before undertaking any fitness programme.

If your responses to the PARQ indicate that you may not be safe to undertake physical exercise, we will contact you to discuss this. In such circumstances, you must obtain medical clearance from your GP before commencing the Programme. If you choose not to proceed, you may cancel your purchase and receive a full refund in accordance with Clause 7.

Access to the App and the Programme will be removed automatically after 12 weeks. You may receive reminder notifications as your access period approaches its end.

5. Third-Party App

The Programme is delivered via the Trainerize app, which is owned and operated by a third party.

We are not responsible for any downtime, technical issues, or failures of the App that are beyond our control. This includes, but is not limited to, server outages, internet connectivity issues, or problems with third-party hosting services.

For technical issues relating to the App (such as being unable to log in, exercises not loading, or other technical malfunctions), you should use the help function within the App or contact us using the details in Clause 18, and we will assist in directing your query appropriately.

You are responsible for ensuring that you have suitable internet-connected devices capable of accessing the App. The App requires a smartphone or tablet with internet access.

6. Price and Payment

The Price for the Programme is as displayed on the Website at the time of purchase.

Prices are in pounds sterling (GBP).

Payment must be made in full at the time of purchase by credit or debit card via our payment processor, Stripe.

The Price does not include Value Added Tax as we are not VAT registered.

All payments are processed securely by Stripe. We do not store your payment card details.

7. Your Right to Cancel (Consumer Contracts Regulations)

As the Programme is digital content, you have the right to cancel your purchase and receive a full refund within 14 days of the date of purchase, subject to the provisions below.

Under the Consumer Contracts Regulations, you will lose your right to cancel once you have accessed the Programme in the App, provided that:

1. a) We have obtained your express consent to the supply of digital content beginning during the cancellation period; and
2. b) You have acknowledged that you will lose your right to cancel once access begins.

By agreeing to these Terms and Conditions at the point of purchase, you expressly consent to us providing you with access to the Programme immediately and acknowledge that you will lose your right to cancel once you log into the App and access the Programme.

However, we recognise that receiving your login details does not mean you have accessed the Programme. Your right to cancel operates as follows:

• If you have not logged into the App within 14 days of purchase, you may cancel and receive a full refund.
• Once you have logged into the App and accessed Phase 1 of the Programme within 14 days of purchase, you lose your right to a full refund. However, you may still cancel your access, in which case you must pay for Phase 1 (50% of the Price) and we will refund the remainder.
• If you cancel after 14 days from purchase, no refund is due.

To exercise your right to cancel, you must inform us of your decision to cancel by sending a clear statement in Writing to the contact details in Clause 18.

If you are entitled to a refund, we will process this within 14 days of receiving your cancellation notice using the same payment method you used for the original transaction.

8. Your Responsibilities

You are responsible for ensuring that you have suitable internet-connected devices to access the App.

You are responsible for maintaining the confidentiality of your App login details.

You must complete the PARQ honestly and accurately. If you provide false or misleading information, we cannot be held responsible for any consequences arising from your use of the Programme.

The Programme is a general fitness programme. If you have any health conditions, injuries, or concerns about your ability to exercise safely, you must consult your GP or other qualified healthcare professional before starting the Programme.

You must stop exercising immediately if you experience any pain, discomfort, dizziness, or other adverse symptoms, and seek medical advice.

You acknowledge that physical exercise carries inherent risks and that you participate in the Programme entirely at your own risk.

You release us, our employees, agents, and associates from any liability for any injury, loss, or damage you may suffer whilst following the Programme, except where such liability cannot be excluded by law.

9. Our Obligations Under the Consumer Rights Act

As digital content, the Programme must be:

• Of satisfactory quality
• Fit for purpose
• As described

If the Programme does not meet these requirements (for example, if it contains errors, does not work as described, or is significantly defective), you are entitled to the following remedies:

We will provide you with corrected or updated content within a reasonable time and without significant inconvenience to you.

If it is not possible to correct the Programme, or if correction is not provided within a reasonable time or without significant inconvenience to you, you are entitled to a price reduction. The amount of the reduction will be appropriate to the circumstances and may be up to the full Price.

There is no automatic right to reject the Programme or obtain a refund under the Consumer Rights Act (your right to cancel under the Consumer Contracts Regulations is set out in Clause 7).

To report any issues with the quality or description of the Programme, please contact us using the details in Clause 18.

10. Extension of Access

Access to the App is for 12 weeks only and will not be automatically extended.

In exceptional circumstances (such as serious illness or injury), we may at our sole discretion grant an extension to your access period. Any such extension must be requested in Writing and will be considered on a case-by-case basis.

We reserve the right to charge a fee for any extension of access beyond the initial 12-week period to cover the costs of maintaining your access to the App.

11. Termination

We reserve the right to terminate this Contract and remove your access to the App with immediate effect if:

• You breach any material term of this Contract;
• You provide false or misleading information in your PARQ or purchase details;
• You use the Programme for any unlawful purpose or in breach of Clause 15 (Intellectual Property); or
• Your behaviour towards us or our staff is abusive, threatening, or otherwise unacceptable.

If we terminate the Contract due to your breach, you will not be entitled to any refund.

If we are in material breach of this Contract and fail to remedy such breach within 14 days of receiving written notice from you, you may terminate this Contract immediately and will be entitled to a refund proportionate to the unused portion of your access period.

All notices of termination must be given in Writing in accordance with Clause 19.

12. Consequences of Termination

On termination of the Contract for any reason:

• Your access to the App and the Programme will be removed immediately;
• Any outstanding payments due under this Contract shall become immediately payable;
• The accrued rights and remedies of the parties as at termination shall not be affected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination; and
• Clauses which expressly or by implication have effect after termination shall continue in full force and effect, including Clauses 13 (Limitation of Liability), 15 (Intellectual Property), 16 (Data Protection), and 21 (Governing Law and Jurisdiction).

13. Limitation of Liability

Nothing in this Contract excludes or limits our liability for death or personal injury resulting from our negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.

Subject to the above, our liability to you for any loss or damage arising from the Programme or this Contract is limited to the Price paid by you.

We are not liable for any indirect, consequential, or special losses or damages.

We are not liable for any loss or damage arising from:

• Your failure to follow the Programme correctly
• Your failure to seek medical advice where appropriate
• Any pre-existing health conditions or injuries
• Your use of equipment incorrectly
• Technical issues with the App that are beyond our control

14. Events Outside Our Control (Force Majeure)

We shall not be liable for any delay or failure to perform our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to acts of God, power failure, internet service provider failure, industrial action, war, fire, explosion, acts of terrorism, governmental action, epidemic, pandemic, or other natural disasters.

If such an event occurs and persists for more than 30 days, either party may terminate this Contract by giving written notice to the other party.

15. Intellectual Property

All intellectual property rights in the Programme, including the workout plans, exercise descriptions, and any other materials provided, remain our property.

You are granted a personal, non-exclusive, non-transferable licence to use the Programme for your own personal fitness purposes only during your access period.

You may not copy, reproduce, distribute, or share the Programme or any part of it with any third party.

You may not use the Programme for any commercial purpose.

16. Data Protection

All personal information that we collect from you (including your name, email address, and any other details provided) will be collected, used, and held in accordance with the Data Protection Act 2018 and UK GDPR.

The PARQ collects health information, which is special category data under UK GDPR. By completing the PARQ, you give your explicit consent for us to process this health information for the purpose of assessing your suitability for the Programme. Full details of how we process your personal data, including special category data, are set out in our Privacy Policy.

Your personal information will be shared with Trainerize for the purpose of setting up your access to the App. Trainerize has its own privacy policy and terms of service, which govern their use of your data.

For full details of how we collect, use, and store your personal information, please see our Privacy Policy on the Website.

17. Complaints and Disputes

We are committed to providing you with a high-quality service. If you are dissatisfied with any aspect of the Programme or our service, please contact us using the details in Clause 18.

We will acknowledge your complaint within 2 working days and aim to resolve it within 14 days.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to alternative dispute resolution. Information about alternative dispute resolution can be found at https://ec.europa.eu/consumers/odr.

18. Communication and Contact

For any queries or issues relating to the Programme or this Contract, please contact us:

By email:laura@lauracaddylifts.com

By telephone: 07871 441691

For technical issues with the App, please use the help function within the App in the first instance.

19. Notices

Any notice required to be given under this Contract shall be in Writing and sent by email to the email address provided by you at purchase (in your case) or to the email address set out in Clause 18 (in our case).

Notices sent by email shall be deemed to have been received on the day of transmission if sent before 4pm on a working day, or on the next working day if sent after 4pm or on a non-working day.

For the purposes of this clause, “working day” means Monday to Friday, excluding bank holidays in England and Wales.

20. Other Important Terms

This Contract represents the entire agreement between the parties regarding the Programme and supersedes any previous agreements or representations.

If any part of this Contract is found to be void or unenforceable by any court of competent jurisdiction, such part shall be severed from this Contract, which will otherwise remain in full force and effect.

The failure by us at any time to enforce any provision of this Contract shall not be a waiver of that provision or our right to enforce it on a future occasion.

You may not assign, transfer, or subcontract this Contract or any rights under it to any other person without our prior written consent.

We may assign or transfer our rights and obligations under this Contract to another party, provided this does not adversely affect your rights under this Contract.

A person who is not a party to this Contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

We may update these Terms and Conditions from time to time. Any changes will only apply to purchases made after the date of the change. The version of the Terms and Conditions that applies to your purchase is the version in force at the date of your purchase.

21. Governing Law and Jurisdiction

This Contract shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from this Contract shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last Updated: November 2025